Privacy Policy Tree Heroes

Tree Heroes LLC (“Tree Heroes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at https://treeheroes.com, by phone, in person, and through our text messaging program, how we use it, and the choices you have.

1. Information we collect

• Information you give us: your name, phone number, email address, service address, and the details of your inquiry or appointment request when you fill out a form, call us, or speak with our crew.

• Text messaging consent: if you opt in to text messages, your mobile phone number and a record of your consent (date, time, and method of opt-in).

• Information collected automatically: standard website data such as your IP address, browser type, pages visited, and cookies. See Section 6.

2. How we use your information

We use your information to respond to inquiries, quote and schedule tree service, confirm and remind you of appointments, provide and follow up on our services, send the communications you have agreed to receive, improve our website, and comply with legal obligations.

3. How we share information

We do not sell your personal information. We share it only:

• with service providers who help us operate our business, such as website hosting, website analytics, chat, scheduling, email, and message delivery providers, who may use it only to perform services for us;
• with authorities when required by law; and
• in connection with a business transfer such as a merger or sale, in which case this policy continues to apply.

4. SMS / Text Messaging

If you opt in to receive text messages from Tree Heroes LLC, we collect your mobile phone number and your consent record (date, time and method of opt-in). We use this information only to send you the messages you agreed to receive, such as appointment confirmations, reminders and service updates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out at any time by replying STOP to any message. Reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms and Conditions at https://treeheroes.com/terms/.

5. Your choices

You may opt out of text messages at any time by replying STOP to any message. You may unsubscribe from marketing emails using the link in any email. You may request access to, correction of, or deletion of your personal information by contacting us at info@treeheroes.com. We will respond within a reasonable time, subject to legal record-keeping requirements.

6. Cookies and analytics

We ask for your permission before using cookies that are not needed to run the site. On your first visit, a banner lets you accept or reject analytics cookies. You can change your choice at any time with the “Cookie settings” link at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as a refusal.

• Necessary: we store your cookie choice in your browser (“th_consent”) so we don’t ask again on every page.
• Analytics (only if you accept): we use PostHog to measure how visitors use the website, such as the pages they view, the buttons they click and whether they complete our forms, and this may include recordings of how pages are used. PostHog stores an identifier in a cookie and in your browser’s local storage for up to one year. What you type into our forms is not sent to PostHog. If you reject analytics cookies, PostHog is not loaded at all.
• Spam protection: our contact and quote forms use Google reCAPTCHA to block spam. It is subject to Google’s Privacy Policy and Terms of Service, and Google may set its own cookies.
• Chat assistant: the chat window on our site is provided by BizWay and does not set cookies. If you start a chat, what you write is sent to BizWay so the assistant can reply.
• Map: the map in our site footer and on our Contact page is provided by Google Maps, and Google may set its own cookies when it loads.

You can also block or delete cookies in your browser settings; doing so may affect some features of the site.

7. Data retention and security

We keep personal information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

Our website and messaging program are not directed to children under 13, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

10. Contact us

Tree Heroes LLC 16326 Mueschke Rd, Suite E-11 Cypress, TX 77433 info@treeheroes.com